This is the second time that MEO has received the "Recommended Brand of the Year" trophy, thus consolidating the relationship of trust it maintains with consumers. MEO was a pioneer in joining the Complaint Portal in 2012, as a channel for getting closer to its customers and a strategic commitment to customer care and quality of service.
For the CEO of Altice Portugal, Ana Figueiredo, "This distinction from the Complaint Portal is especially relevant because it is awarded by MEO customers and is a source of pride for all the teams that work daily to ensure quality of service and consolidate our leadership in all market segments". Sónia Lage Lourenço, CEO of Portal da Queixa, said: "The award of the Recommended Brand of the Year is entirely the result of consumer evaluation. They are the ones who validate the excellence of the quality of service and the proximity performance of the brand, and thus reveal their ultimate satisfaction. MEO is an outstanding example of Customer Success, having won the trust of consumers for the second time."
The "Recommended Brand" Award is a recognition given to the brands that recorded the best performance in the Satisfaction Index for the previous year. In the second edition of this initiative, the Portal da Queixa and Consumers Trust distinguished a total of 62 brands from different sectors and categories.