Two distinctions that consolidate the commitment of Altice Portugal and its brands to Quality of Service, which has been one of the strategic pillars of the management team.
According to ANACOM's data, MEO recorded the biggest decrease compared to the same period last year (-26%) and the lowest rate of complaints in the period under review (1.1 complaints per thousand customers). This differentiation noted by the sector regulator has been consistent over the last three years.
This year, in addition to the lower volume of complaints, there is also a consumer satisfaction index on the Complaint Portal. 78 out of 100 are satisfied with MEO's performance, a figure that is confirmed by a 100% response rate and a 92.4% solution rate for the cases presented on the platform. These results reflect the brand's high performance in the area of customer service and give MEO the "Recommended Brand" Award by consumers in 2021.
For the Chairman of Altice Portugal, Alexandre Fonseca, "These distinctions and the consolidation of our leadership in all market segments are a source of pride and celebration for the entire Altice Portugal team at the end of another particularly challenging year. Without satisfied customers there are no leading companies and the best prizes are those awarded by the Portuguese who use MEO's services".
It should be remembered that Quality of Service, along with Investment, Innovation, Proximity and Social Responsibility and Sustainability are the six strategic pillars of Altice Portugal's operations.